MONICA - CUSTOMER SERVICE

"​

Focus on Customer Needs

What is your role, and how long have you been working with Arketipo?
Fifteen years. My job is to help customers get what they expect from our products and manage our relationships with them from start to finish.
A luxury brand founded in Italy but with an international focus. A company that never stops asking questions, developing new ideas, and challenging the norms of the luxury furniture industry.
Customers and numbers. Customers represent the emotional side, while numbers represent the logical and pragmatic side. Our products are exceptional, and achieving this requires rigor and attention: attention to customer needs and the level of service we provide; rigor in analyzing the figures to reach our goals. We were founded to build relationships that are built to last.
It’s the people who make the difference. Our artisans are special, and you can tell by the way they approach their work. It adds tremendous value to the finished product.
There’s a saying that goes, “Practice makes perfect.” So I think I’ll keep practicing!